House of Charts GmbH (to be incorporated) Privacy Policy

Version 1.0 – March 6, 2024

About us

This privacy policy ("Privacy Policy") explains how we process and protect your personal data when you use this Website or our services provided via https://houseofcharts.com (together, the "Website").

The Website is operated by House of Charts GmbH (to be incorporated). Unless otherwise defined in this Privacy Policy or our Terms & Conditions, the definitions used in this Privacy Policy have the same meaning as in the Swiss Federal Act on Data Protection.

Personal data we collect

We collect the following categories of personal data when you use the contact form on our Website:

  • Contact details
  • Client requests
  • Application details

How we collect personal data

We collect information about our users when they use our Website, including taking certain actions within it.

Directly:

  • When users access, use, or otherwise interact with our Website.
  • When users submit their data to us.
  • When users sign up to receive our newsletter and other marketing materials.
  • When users correspond with us by electronic means.

Indirectly:

From third parties, such as social media plugins and third-party cookies.

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific purposes for which we collect it.

Contract: To perform our contractual obligations or take steps linked to a contract with you. In particular:

  • To provide our services.
  • To recruit.

Consent: We may rely on your freely given consent at the time you provided your personal data. In particular:

  • To provide users with news, special offers, newsletters, and general information about goods and services which we offer (requires explicit consent).

Legitimate interests: We may rely on legitimate and/or vital interests based on our evaluation that the processing is fair and reasonable. In particular:

  • To maintain and improve our Website and services.
  • To develop new services.

Public interest: To meet regulatory and public interest obligations. In particular:

  • To comply with applicable regulations and legislation.

Data retention

We retain personal data for so long as it is needed for the purposes for which it was collected or in line with legal and regulatory requirements or contractual arrangements.

Service providers

We may employ third party companies ("Service Providers") to facilitate the operation of our Website, assist us in analysing how our Website is used or perform Website-related services. These third parties have access to your personal data only and insofar as necessary to perform these tasks on our behalf.

Type(s) of service providers who might access your personal data:

  • Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy

  • HubSpot: HubSpot is a marketing automation software and a CRM from HubSpot. HubSpot is a software company based in the USA with a European office in Ireland. HubSpot helps us to analyse the use of our website. HubSpot uses cookies for this purpose. Certain usage data is linked to your person (e.g. after entry in a registration form) and stored in our CRM. This enables us to send you information and offers tailored to your interests. In the process, your personal data may also be forwarded to HubSpot servers in the United States (USA). The appropriate level of protection is established by the fact that HubSpot, Inc. participates in the EU-US Privacy Shield Agreement and is certified for its compliance. You can find more information on data use by HubSpot in HubSpot's privacy policy at: https://legal.hubspot.com/de/privacy-policy

  • Clarity by Microsoft: Clarity is a user behavior analytics tool developed by Microsoft that provides insights into how users interact with websites. Clarity is designed to help website owners understand user behavior through detailed heatmaps, session recordings, and performance reports. The tool collects anonymized data about clicks, scrolls, and mouse movements to provide a clear picture of user engagement and to identify areas for improvement. Data collected by Clarity is stored and processed on Microsoft servers. Microsoft uses this data to offer enhanced website analytics and to improve user experience. Clarity adheres to Microsoft's privacy standards, ensuring a high level of data protection and privacy for its users. For more information on the privacy practices of Microsoft Clarity, please visit Clarirty’s privacy policy at: users.https://www.clarity.io/privacy-policy

Data transfers

We and/or the Service Providers may transfer your personal data to and process it globally. We safeguard your personal data per our contractual obligations and applicable data protection legislation when transferring data abroad.

Such safeguards may include:

  • Ensuring the protection of your personal data in accordance with our contractual obligations and relevant data protection laws when transferring data abroad.
  • The transfer to countries that have been deemed to provide an adequate level of protection according to lists of countries published by the Federal Data Protection and Information Commissioner.
  • Applying standard data protection model clauses, binding corporate rules or other standard contractual obligations that provide appropriate data protection.

Data disclosure

We may disclose your personal data in the good faith belief that such action is necessary:

  • To comply with a legal obligation (i.e., if required by law or in response to valid requests by public authorities, such as a court or government agency).
  • To protect the security of the Website and defend our rights or property.
  • To prevent or investigate possible wrongdoing in connection with us.
  • To defend ourselves against legal liability.

Data security

We take reasonable technical and organisational security measures that we deem appropriate to protect your stored data against manipulation, loss, or unauthorised third-party access. Our security measures are continually adapted to technological developments.

We also take internal data privacy very seriously. Our employees and the Service Providers that we retain are required to maintain secrecy and comply with applicable data protection legislation. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

The security of your personal data is important to us but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your rights

You have the below data protection rights. Please note that we may ask you to verify your identity before responding to such requests.

  • Right of access: You have a right to request a copy of your personal data, which we will provide to you in an electronic form.
  • Right to amendment: You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
  • Right to withdraw consent: If you have provided your consent to the processing of your personal data, you have the right to withdraw your consent. This includes cases where you wish to opt-out from marketing communications. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you initially consented unless there is another legal basis for processing. To stop receiving emails from us, please click on the 'unsubscribe' link in the email you received.
  • Right to erasure: You have the right to request that we delete your personal data when it is no longer necessary for the purposes for which it was collected or when it was unlawfully processed.
  • Right to restriction of processing: You have the right to request the restriction of our processing of your personal data where you believe it to be inaccurate, our processing is unlawful, or where we no longer need to process it for the initial purpose, but where we are not able to delete it due to a legal obligation or because you do not want us to delete it.
  • Right to portability: You have the right to request that we transmit your personal data to another data controller in a standard format, where this is data which you have provided to us and where we are processing it on the legal basis of your consent or to perform our contractual obligations.
  • Right to object to processing: Where the legal basis for our processing of your personal data is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have a compelling legal basis for the processing which overrides your interests or if we need to continue to process the personal data for the exercise or defence of a legal claim.
  • Right to lodge a complaint with a supervisory authority: You have the right of appeal to a data protection supervisory authority if you believe that the processing of your personal data violates data protection law. The competent data protection authority in Switzerland is the Federal Data Protection and Information Commissioner.

Our Website may contain links to websites or apps that we do not operate. If you click a third-party link, you will be directed to that third party's site or app. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Cookies are files with a small amount of data that are commonly used as a unique anonymous identifier. These are sent to your browser from the website you visit and stored on your computer's hard drive or memory.

Our Website uses these cookies to collect information and to improve our Website. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Website.

Changes to this privacy policy

We may update our Privacy Policy from time to time. We, therefore, encourage you to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact us

If you have any questions about this Privacy Policy, do not hesitate to get in touch with us at: [email protected].